Love to Belong ♥

Back to search

Corporate Social Responsibility Manager

Support Centre Location

London Office

Closing Date:


More about the role

Every person makes New Look the incredible place it is to work, and together, we’re unstoppable. Within our buzzing environment all our talented people work hard but we ensure some fun is thrown in too! We are entering a bold and brave new phase and we’re striving to be a fashion brand with attitude. Fashion is personal and we want everyone to celebrate self-expression, helping our customers to look good, feel great and express themselves with fashion. At New Look, the only rule is that there are no rules and we want people who can make a difference, think big, think brave and aren’t afraid to make mistakes.

An exciting CSR Manager opportunity has arisen here at New Look in our Central London head office. You will be responsible for the delivery of an overarching CSR compliance encompassing ethical trade, environment and animal welfare for the Company. Support the team to ensure the internal alignment of commercial objectives with CSR objectives. Responsible for line management of New Look’s CSR regional teams and overseeing the supplier ethical trade team deliverables. You will also be responsible for the project management and delivery of New Look’s CSR strategy and reporting to external and internal audiences. Manage the project budget globally.


  • Develop and oversee the delivery of New Look CSR strategy including conducting progress reviews with country teams, report progress on a weekly basis to Head of CSR, annually to the ETI and when necessary to other internal & external audiences.
  • Line Management of 5 from the NL CSR team. Support CSR team and supplier teams of 8 across each of New Look’s sourcing countries (China, Bangladesh, India, Turkey and UK) and support the on-the-ground ethical teams, through understanding schedule, reading CAPs, developing and creating projects and providing strategic advice. Speaking to each of the teams on a weekly basis via telephone or face to face.
  • Develop and manage effective communication (website and ethical trade newsletters for buyers and suppliers) of New Look’s CSR program in line with ‘CSR Strategy’
  • Build strong relationship with suppliers to engage factories in projects and drive improved standards of ethical trading, environment and animal welfare within the supply base. Influence and build cultural relationships with all our suppliers.
  • Oversee child remediation project and other factory engagement projects to mitigate ethical and environmental risk to the New Look brand.
  • Managing the delivery of New look’s Accord requirements, ‘Factory Improvement Program’, developing factory management skills and systems (Right to Work training, supervisors training, workers trainings, age verification trainings) and implementing further ethical and environmental projects within the supply chain in line with the strategy.
  • Represent New Look at the ETI and manage associated projects while managing relationship with campaign groups, NGO’s and other key external stakeholders. Link person with the ETI (Ethical Trading Initiative), which includes representing New Look interests at meetings and seminars, and reporting back on progress made (including producing the ETI Annual Report).
  • Develop and oversee role out of the New Look ‘Environmental Efficiency Program’ across the supply base.
  • Develop and manage various regional projects on ethical trade, environment and animal welfare based on risks, industry trends and key sourcing countries.
  • Develop and update the animal welfare policy to keep in line with the legal regulations.
  • Support the quality team on the chemicals policy and REACH compliance due diligence program.
  • Manage non compliance program for all our suppliers and engage suppliers in improving ethical KPI score.
  • Prepare regular risk updates and CSR trends for key sourcing countries.
  • Conduct on site supplier assessments, audits, and co-ordinate the independent audit schedule.
  • Manage and coordinate ‘awareness training’ workshops, internally and ensure increased awareness of BMD on ethical trade.
  • Develop systems and process and oversee effective Sedex data management, internal cloud tracker, ethical database, new supplier sign off process and ethical support inbox customer queries.


  • Supplier relationship management and people management
  • Strong and motivational team player with a positive, enthusiastic approach
  • Excellent communication skills(both verbal and written); ability to present strategic ideas to different audiences with credibility.
  • Broad knowledge of social and ethical issues both local and global
  • Multi-task oriented, flexible and creative problem solving approach to business
  • Strong work ethics and a high level of personal and professional integrity
  • Good appreciation of cultural diversity differences
  • Project management skills, excellent organizational skills and highly driven to achieve results
  • Bachelor’s or Master’s degree (or equivalent) in CSR, or related field
  • IT skills (Excel essential advanced level)
  • Good working knowledge of Sedex and databases.
  • Specialist experience in an ethical trading, supply chain, sustainability for an international garment retailer.
  • A degree in social science subject, such as international development / cultural studies
  • Ideally an MA/MSc in international development, ethical trade sustainability, CSR /Business Management.
  • Deep understanding of ethical trade issues relevant to a high street retailer and a beyond monitoring approach to addressing these issues.
  • Knowledge of EU Environmental legislation applicable to the Retail Industry
  • Experience of communicating sustainability performance to a number of internal and external stakeholders.
  • Preference given to an individual with knowledge of a second language (Any Indian language or Mandarin)


As well as the opportunity for great career progression, there is everything from bonus schemes to season ticket loans that will make life a little bit easier for you - including a huge staff discount of 40%, holiday days and access to our New Look Rewards which include some amazing discounts across a number of different businesses.