for the love of fashion

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Technical Services Analyst


L2 - Junior Manager

Closing Date:


Permanent / Fixed Term


Support Centre Location


More about the role

Here, at New Look, everything that we do is for the love of fashion.

We’ve been bringing the latest fashion to the high-street since 1969.  We’re now a global, multichannel brand offering on-trend, value-fashion for women, men and teenage girls.  Even after 50 years we’ve stayed true to our original mission of delivering fabulous products at a price our customers can afford.

We invented fast fashion and it’s our colleagues today that continue our journey to create a New Look that everyone loves.

It’s our values that inspire us every day - we play to win, we are customer obsessed, we work as one…and it starts with you.

We are always on the lookout for talented, passionate people to join our New Look team.


About the role:
• Providing, managing and maintaining all servers (Unix, Wintel and Mainframe) ensuring they remain available at all required times
• Managing and maintaining all core operating systems
• Resolving IT infrastructure-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements
• Provide timely communication to users on the status of their service requests and incidents, as required
• Liaising with IT suppliers to ensure IT infrastructure-related incidents and problems are resolved in a timely and professional manner
• Ensuring problem prevention methods are continually applied to improve service levels and reduce costs
• Undertaking IT infrastructure-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
• Monitoring the availability, performance and throughput of supported IT infrastructure
• Prioritising and scheduling assigned support activities and tasks
• Maintaining IT infrastructure support technical documentation
• Participating in disaster recovery activities as required
• Working with project teams to review and impact assess new business requirements
• Contributing to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change rollout plans etc.
• Ensuring capacity, availability, security and service support requirements are considered in all IT infrastructure changes
• Providing required environments
• Implementing, testing and monitoring required IT infrastructure changes in line with change implementation plans
• Ensuring IT infrastructure changes meet the agreed service acceptance criteria
• Ensuring Asset and Configuration Management principles, processes and procedures are applied
• Ensuring monitoring thresholds and alerts are set up to achieve a fix before fail way of working

About You:
• A degree in IT or related business topic (desirable)
• Experience working in server and storage teams
• ITIL Foundation Certificate
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified Systems Engineer (MCSE)
• Exposure/Experience with Microsoft Exchange Server (desirable)
• Exposure/Experience with Active Directory Policy Administration (desirable)
• Exposure/Experience with E-Mail Filtering Systems (desirable)
• Exposure/Experience with Enterprise Anti-Virus solutions (desirable)
• Exposure/Experience with SCOM (desirable)
• Experience of creating and managing virtual and physical servers for UNIX and Windows variant O/S
• Knowledge of data storage devices
• Understanding of UNIX and Windows file systems

Why New Look?
The amazing people, the love of fashion, the 4pm Friday finishes – there are so many reasons to love working at New Look.
We offer training to support you and your career progression, so that you can be at your absolute best.
You’ll also receive these amazing benefits:
• 40% staff discount
• Monthly 25% off  privilege vouchers for family and friends to enjoy
• Quarterly sample sales
• Season ticket loans
Apply now to find out more.

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