for the love of fashion

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IT Project Manager


L3 - Manager

Closing Date:


Permanent / Fixed Term


Support Centre Location

London Office

More about the role

Here, at New Look, everything that we do is for the love of fashion.

We’ve been bringing the latest fashion to the high-street since 1969.  We’re now a global, multichannel brand offering on-trend, value-fashion for women, men and teenage girls.  Even after 50 years we’ve stayed true to our original mission of delivering fabulous products at a price our customers can afford.
It’s our colleagues today that continue our journey to create a New Look that everyone loves.
It’s our values that inspire us every day - we play to win, we are customer obsessed, we work as one and it starts with you.

We are always on the lookout for talented, passionate people to join our New Look team.

What does our IT team do?

We keep all of our business technology and systems running, and do everything we can to safeguard us from cyber threats. We partner all areas of the business to help plan, build, and implement new technology for now and the future, whether that be a new website or even more automation in our distribution centre. Once implemented we make sure everything is running as it should and fix anything needed to keep our business going.

The Role:

Project Management
• Ensuring all project activity is managed in line with New Look standards and policies
• Adhering to the project management framework, tools, processes and reporting principles set out by the PMO
• Monitoring and managing costs, timelines and quality and taking action where these deviate from agreed tolerances
• Providing regular and accurate status reports to stakeholders including PMO
• Ensuring risks, issues and assumptions are actively identified, documented, and managed and to take appropriate resolving action where needed
• Ensuring key decisions are captured and actioned
• Managing project dependencies as well as impacts across multiple business units, solving problems as encountered and escalating when appropriate
• Participating in in-flight reviews and health checks, making recommendations and following up on implementation improvements

Project Delivery
• Leading planning and accurately estimating costs, timescales and resource requirements for successful delivery
• Identifying and managing to the critical path
• Interactively managing the project through use of stand ups and team boards
• Working with the business to ensure the business case is created, training is considered, acceptance criteria are defined and signed off, and that anticipated benefits are tracked
• Task managing the BA, ensuring business requirements are complete and reviewing the resulting functional and technical specifications to be certain that projects will meet the business and technical requirements
• Managing the relationship with suppliers and ensuring components are delivered in line with requirements
• Ensuring any blockers are removed
• Ensuring all required testing is performed in order to validate that requirements have been met by the delivered solution
• Managing the implementation and working with the business lead to ensure all required business change activities are completed
• Engaging with the IT Service Delivery team to prepare for project handover
• Facilitating the resolution of any serious defects during the post go-live warranty period
• Ensuring 3rd party suppliers resolve issues within agreed warranty SLA
• Ensuring projects are formally closed and that lessons learned are captured and shared

Project Team Management
• Building and managing one or more small, focused project delivery teams whose members may span multiple sites
• Matrix managing other PMs, BAs, SAs, System Integrators and Testers where required
• Ensuring the teams are communicated with and informed at all times
• Providing leadership to the project team ensuring that team members are supported, motivated and contributing effectively
• Representing the project team, ensuring effective relationships are built and maintained with the business and managing expectations of all stakeholders
• Ensuring new recruits are appropriately selected and inducted

About you

Programme & Project Management
• Takes full responsibility for the definition, documentation and successful completion of complex projects, ensuring that realistic project, quality, change control and risk management processes are maintained
• Plans, directs and co-ordinates activities to manage and implement a project/programme from contract/proposal initiation to final operational stage
• Monitors and controls resources, revenue and capital costs against the project budget and manages expectations of all project stakeholders
• Ensures that realistic project, resourcing, budgeting and quality plans are prepared and maintained and provides regular and accurate reports to stakeholders as appropriate
• Ensures that project deliverables are completed within planned cost, timescale and resource budgets and are signed off
• Provides effective leadership to the project team, and takes appropriate action where team performance deviates from agreed tolerances

Supplier Management & Commercial
• Acts as a routine contact point between the organisation and suppliers
• Evaluates  and selects suppliers based on the specification and evaluation criteria
• Supports interactions with suppliers on requirements and resource forecasts
• Collects performance data and investigates problems
• Monitors and reports on supplier performance, customer satisfaction, and market intelligence
• Sources and collects contract performance data (such as pricing and supply chain costs), and monitors performance against KPIs including financial validation

Why New Look?

The amazing people, the love of fashion, the 4pm Friday finishes – there are so many reasons to love working at New Look.

We offer training to support you and your career progression, so that you can be at your absolute best.

You’ll also receive these amazing benefits:
• 40% staff discount
• Monthly 25% off  privilege vouchers for family and friends to enjoy
• Quarterly sample sales
• Season ticket loans

We’re sure that you’re as excited as us to get back to some level of normality soon. While we’ve always championed our smarter working policy, COVID has changed the way we work remotely. We’re dreaming of those days where we’re able to meet and collaborate in the office again and when we do, we expect to maintain a flexible approach, balancing time between home and office. This is always role dependant so worth covering off in any conversations you have throughout the process.

Apply now to find out more.

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